DEP will be upgrading the automatic meter reading devices on properties citywide. Image Credit: CityLand.
On December 2, 2024, the New York City Department of Environmental Protection (DEP) announced that it has begun upgrading over 600,000 Automatic Meter Reading (AMR) devices across the city. The AMR device is a small gray box attached to the exterior of a property that wirelessly transmits readings from the water meter to the agency. The device upgrades will begin in the Greenpoint neighborhood of Brooklyn and will continue over the next three years, providing a number of key benefits such as: real-time monitoring, with detailed consumption data will now be available for customers online; improved leak detection; and enhanced customer service.
While the upgrade program is mandatory for all property owners, DEP will perform the work at no charge. Additionally, since most AMR devices are located on the exterior of the property, appointments are rarely necessary. Residents may see DEP technicians and/or contractors approach their property and walk the perimeter of the building to find the AMR device. The DEP technicians will be clearly identified with DEP logos on their uniforms and will produce proper identification, including their DEP ID card, upon request. They will travel in vehicles with DEP markings and will never ask for payment.
DEP is asking that property owners across the city ensure the area around the AMR device is clear and accessible, including trimming back any bushes so technicians can easily access the device, and bring any pets inside while technicians are working. DEP advises property owners to look out for notifications regarding installation timelines
If the technician cannot access an AMR device after arriving without an appointment, they may return during an evening or weekend. In some cases, property owners will receive a letter from DEP requesting an appointment because DEP must access the interior of the property to replace the AMR device.
Technicians may also move garbage cans or open unlocked gates to access the AMR device if needed, and failure to provide access may result in a fee. Once the AMR device is found, the technician will remove the old unit, install a new unit in the same location, test the new unit to ensure it is working, then clean up and take any/all debris with them. The entire process takes just 15 to 30 minutes.
To learn more about the Automated Meter Reader upgrade program, click here.
By: Cassidy Strong (Cassidy is the CityLaw intern and a New York Law School student, Class of 2025.)