The live helpline replaces the former helpline where tenants left messages and received callbacks. On July 17, 2023, the Mayor’s Public Engagement Unit (PEU) launched a live operator Tenant Helpline to better assist tenants experiencing housing crises. The new live call system will be a critical resource for New Yorkers facing eviction, harassment, or unacceptable living conditions and represents PEU’s ongoing commitment to maintaining and improving tenant support structures established during the pandemic.